Student Technology Resources
Technology Support Center
The Technology Support Center (TSC) assists students with network access, multi-factor authentication, email account and software issues. TSC representatives are located in Alumni Memorial Hall and are available via phone at 570-941-HELP (4357) or via email at techsupport@scranton.edu.
Interested in becoming a student consultant at the TSC? today!
my.scranton
, the student portal, is the primary resource for student tools and information. Students use the portal to access many services including email and Brightspace and can also reserve study rooms and search library databases.
Access to my.scranton requires a University account. As a new student you can claim your account by visiting and entering the Royal ID number you received in your admissions letter. Once you have claimed your account, you will be able to access student resources in the my.scranton portal and setup your account password.
Enroll your account in Duo MFA
Duo Multi-factor Authentication is required to access University resources including my.scranton and email. Enrollment is quick and easy! Using a computer, visit to enroll your University account in Duo MFA.
Setting up Third Party Access
Student account login credentials should never be shared even with a parent or guardian. Students wishing to provide a parent or guardian with access to student account information such as grades, tax information, ebills or remittance advice should follow the instructions for granting Third Party Access.
Royal Card
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The Royal Card is a multi-purpose photo ID / transaction card for all students, faculty and staff. Carry it with you at all times. Royal Card is the key to campus resources including:
Visit the Online Royal Card Office through eAccounts to make online deposits, access your account balance, view your transactions and deactivate your card.
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Wireless Access
Secure, wireless networks are available campus-wide and require University credentials to connect. Students are welcome to connect computers, mobile devices, ereaders, gaming and streaming devices. For the purpose of maintaining information security, personal wireless access points are not permitted on campus.
Streaming Services & Gaming Consoles
Video gaming systems and streaming devices are permitted on the University network but must first be . Once a device is registered, connect the device to RoyalAir.
Information Security
The University makes every effort to protect students from computer viruses and malware attacks. Network capable devices should be current with all operating system, critical and security updates. Where applicable, antivirus and antimalware defenses should also be installed.
Microsoft 365
A scranton.edu email address includes free access to all the productivity tools you need to write papers, make presentations, organize your schedule and store files. Visit scranton.edu/office365 for information.
Telephone
Emergency telephones are installed throughout campus and on student residential buildings for safety and emergency use. Emergency telephones automatically connect to the University Police Department (UPD).
Optional telephone and voicemail services are available to residential students for an additional fee. If interested in having a personal telephone line, please contact the Technology Support Center at (570) 941-4357.
Computing Policies
Use of the University's information technology resources assumes that you have read and agree to abide by the rules and regulations established in the University's information technology and security policies as well as all state and federal laws. Students should familiarize themselves with the Acceptable Use of Information Technology Resources policy and the Copyright Compliance and Peer-to-Peer File Sharing policy.